The United States Postal Service, which is often referred to as USPS, the Post Office, or U.S Mail, is in charge of providing postal service in the U.S. It consists of 574,000 employed workers and operates over 218,000 vehicles. The service is very useful, in which it allows packages to be sent from one destination to another and is one of the most important features in several businesses that use this service to send goods across the globe. Though it may seem that the U.S Postal Service is efficient and currently working well, there are many faults to the service, some of which I have experienced myself. When I lost my passport, I had to report straight to the post office in order to receive a new one. As I arrived there, the post office only had one man working behind the counter for lost passports and the line was immense. This resulted in me waiting for three and a half hours, missing a lecture that I needed to attend, and then leaving the post office in pure frustration. The one thing I promised myself when leaving was to prevent using the system to the best of my ability, unless very necessary, something that several individuals feel about the service. The individuals in the line, some of which were previous activists at the Occupy Wall Street Movement, got very upset and began yelling across the post office. One man yelled “this is a monopoly and we need to change it!” The post office is a service that everyone can use and needs to use in order to send their mail; however seems to be a service that not many people are accepting as a positive service. What is that individuals hate the post office so much? The main answer is, the time and process it takes for anything to be accomplished. Whether it’s actually going to the post office, filling out the information required for your item to be shipped and then spending hours in line, or waiting patiently for a package to arrive, there always seems to be this notion of waiting that individuals are very unhappy with. The lines in the post office move far to slowly, which causes individuals to get frustrated. In order for them to improve this, one may want to increase further employment in the service, so for example in my case, having three people working behind the counter, would have already saved everyone so much time. Another aspect they may want to improve on is the process of filling out forms at the post office; these could be prevented by just having a kiosk, which allows you to fill out any information required instead of four different papers that need to be given off when sending a package. Though there are many faults the post offices, it is a service that does provide employment and works some of sufficiently, however needs to increase its consumer confidence.
